Copperpenny Spirits – Returns & Exchanges
Effective Date: January 1, 2022
Last Updated: February 15, 2025
At Copperpenny Spirits, we take great pride in the quality of our products and the care with which they are handled. Because we sell alcoholic beverages, our return, exchange and/or refund process follows both our own high standards and the applicable laws in your region.
1. Eligibility for Returns or Exchanges
We can only accept returns, exchanges or issue refunds in the following cases:
Damaged or defective products – Bottles that arrive broken, leaking, or otherwise compromised.
Incorrect items – If you receive the wrong product or quantity compared to your order confirmation.
Quality concerns – If you believe the product is flawed in taste or appearance, and the bottle is mostly full when returned – we can review your concerns and make a fair, educated judgement. We reserve the right as a highly regulated producer of premium spirits to deny your claim. As you might imagine, just because a product doesn’t taste good to you doesn’t make the product bad or defective – taste can be very subjective. We are not Amazon and cannot simply offer refunds if it doesn’t suit your palate – most of our spirits are globally award-winning and meet the highest standards. We appreciate your understanding in this matter.
- Exchanges – we offer exchanges on unopened products within 30 days of purchase, in person at the distillery retail shop. To exchange an item that has been shipped to you, you must pay both the return shipping fee AND the replacement product shipping fee.
We are unable to accept returns for products simply due to a change of mind, only exchanges as described above.
2. Reporting an Issue
To request a return, refund or exchange:
Contact our Customer Care team within 30 days of receiving your order.
Email: sales@copperpennydistilling.com
Phone: +1 (778) 802-3500
Include:
Your order number
A description of the issue
Photos of the product, packaging, and shipping label (if damaged or incorrect)
- Please indicate if you would the product(s) replaced or refunded.
Our team will review your request and provide next steps.
3. Return Conditions
Products must be returned in their original, unopened packaging unless the issue is related to quality or defect.
You may be asked to return the product for inspection before a refund or replacement is issued.
We will arrange and cover the cost of return shipping for damaged, defective, or incorrect items.
4. Refund Process
Approved refunds will be processed to your original payment method within 5–10 business days after inspection.
Refund amounts will cover the product cost and any applicable shipping fees for eligible returns.
If your order included promotional items, their value may be deducted if they are not returned.
5. Legal Compliance
Because alcohol sales are subject to strict laws, returns and refunds may be restricted in some states, provinces, or countries. Where applicable, we will follow the most restrictive legal requirement. Copperpenny Distilling Limited operates in the Province of British Columbia, Canada which will be the default legal requirement that dictates this refund policy unless otherwise stated.
